Report an Issue

If you wish to make a claim against Council for damage or loss or personal injury you can do it either online or by mail. If you are making a claim you must provide evidence to support your claim. This could be photos, videos or reports from an independent 3rd party.

Council will assess your claim on its merits, based on the evidence you provided and our own investigation findings. We may need to contact you if we need more information in relation to claim. Claims can take some time to be processed, the length of time depends on the complexity of the case and the information you provided.

We will let you know the outcome of your claim in writing. You can call us on 9911 9911 for an update on the progress of your claim. 

Roads: Potholes and other road hazards

If your claim is in relation to potholes and other road hazards or damages caused by maintenance or construction works you must prove that Council have been negligent. If Council was not aware of a pothole or road hazard, Council will not accept liability. If Council’s contractor is responsible for potholes, road hazards or maintenance and construction works Council will forward your documentation to the particular contractor and you will be provided with Contractor contact details.

Service NSW are responsible for managing some of the roads in Burwood Council LGA. We do not accept claims for roads managed by Service NSW. The list of the roads maintained by Service NSW are:

• Parramatta Road
• Liverpool Road (Hume Highway)
• Georges River Road
• Coronation Parade
• The Boulevarde

Footpaths/Nature strips/Kerb & Gutters

If your claim is in relation to footpath works, nature strip or Kerb &Gutters for damage or loss or personal injury or other type of claim you must prove that Council have been negligent. If Council was not aware of any hazard that caused your damage loss or personal injury, Council will not accept liability. If Council’s contractor is responsible for footpath works, nature strips or Kerb & Gutters, Council will forward your documentation to the particular contractor and you will be provided with Contractor contact details.

Garbage Trucks

We use contractors to provide some waste services, including garbage collection.

We will refer any complaints/claims in relation to garbage truck for loss or damage to our contractor to deal with complaint/claims. We will provide you with contractor contact details.

Trees

If you are making a claim about trees, visit our tree section. 

Storm, Wind and Acts of Nature

Weather events are beyond our control and it is very unlikely that Council will be liable to pay compensation in cases where the loss was caused by or resulting from a weather event.

Please Note:

Acceptance of your claim form does not mean that Council is admitting liability, it means only that Council will assess your claim on its merits, based on the evidence you provide and Council’s own investigation and findings.

We may accept your claim if it can be proven that you have suffered a loss, damage or personal injury as a result of Council’s fault or negligence and our investigation supports your claim.

If a third party has caused damage to your property or is a cause of your fall, we will not be able to help you. However, if Council contractor is responsible for your claim all information and documentation will be forwarded to the particular contractor to deal with the issue and you will be supplied with contractor contact details.

Claim Form Application

Any person with a direct interest in Burwood Council, including residents, land owners, business people or other parties, may ask Council to change an existing policy, a decision or take action for a certain purpose or for the benefit of particular person(s). 

The subject of a petition must be a matter on which the Council has the power to act. 

What is a Valid Petition:

A valid petition should:

• be headed “Petition”
• be signed by 8 or more people and from different households (in relation to Development Applications signatures must be from the notification area)
• be made by persons that have a direct interest in Burwood Council such as residents, land owners, business people or in some other capacity
• detail the purpose of the petition at the top of each page of that petition
• contain the names, addresses and signatures of the persons signing the petition in their handwriting
• hand written signatures is not a requirement for electronic petitions
• contain wording that notifies people who sign the petition that their personal details will be disclosed to another parties
• state the name of the person who initiated the petition, and an address to which a response can be forwarded as the head petitioner
• be respectful and temperate in its language and not contain language disrespectful to Council or any other person
• be legible
• not promote illegal acts
• if written in a language other than English, must be accompanied by a certified translation, including contact details of the translator
• be in relation to a matter on which Council has the power to act.

Lodging the Petition:

A petition may be lodged by either mail to Council’s Customer Service Centre, 2 Conder Street Burwood NSW, 2134 or email council@burwood.nsw.gov.au 

What happens after a petition has been lodged with Council? 

Every petition lodged with Council is referred to Council and to the section within Council responsible for the matter that is the subject of the petition.

A response to the request in the petition will be sent the head petitioner. In the event this person cannot be identified, the first signatory that appears on the petition will receive the notification.  

For further information please see Council’s Petitions Policy(PDF, 247KB) .

All reports of suspected fraud or corruption will be considered by Burwood Council’s Internal Ombudsman. Any  residents, local businesses, ratepayers, community groups or Council officials who have concerns or complaints about unethical behaviour, misconduct, corrupt conduct or maladministration within Burwood Council may contact the Internal Ombudsman. 

Report Fraud or Corruption