Terms and Conditions

• Customers are required to follow all safety directions and requests from staff at all times and follow all sign- posted pool rules.
• To maintain an enjoyable family friendly environment, patrons will be respectful towards all staff and other patrons.
• All children aged 0-5 years and non-swimmers need to be supervised within arms reach from inside the pools by a parent or guardian at all times.
• All children aged 6-10 years require active supervision at the centre by a parent or guardian 18 years and over at all times.
• All children under the age of 16 years must be accompanied by a parent or guardian 18 years and over.
• Anyone attempting to gain entry without paying or authorization will be prosecuted.
• All fees and payments are non-refundable.
• Patrons suspected under the influence of alcohol or drugs will be asked to leave the venue.
• Valid concession cards must be presented for concession rates.
• Passes & Memberships cards must be presented and scanned on entry at all times. A replacement card fee applies to lost or damaged membership cards.
• Customers are not permitted to bring glass objects, alcohol or illicit drugs into the venue.
• Enfield Aquatic Centre is a non-smoking venue.
• Only recognized swimwear is to be worn in the water.
• All children 3 years and under and children that are not toilet trained must wear a waterproof nappy at all times in the water.
• Inappropriate use of cameras and mobile phones is not permitted.
• Pets or animals are not permitted in the venue, with the exception of approved Assistance Animals.
• Due to the risk of shallow water blackouts, Enfield Aquatic Centre does not permit freediving or the use of mermaid tails at its facility. Due to this condition, weighted diving activities in the absence of oxygen apparatus are not permitted.
• Enfield Aquatic Centre does not support the practice of forced back floats and submersion techniques. These practices are deemed forceful conditioning techniques which can be harmful to infants and children. 
• Burwood Council accepts no responsibility for lost, stolen or damaged belongings.
• Only Enfield Aquatic Centre staff or approved operators are permitted to conduct learn to swim lessons, private swimming lessons or coaching.
• Management reserves the right to change lane and space allocations at any time.
• Customers enter the venue at their own risk. Customers release the centre from any and all injury that may be sustained whilst they are on site, and consent to receiving any medical treatment that centre staff may reasonably consider necessary or desirable in the event that they suffer an injury whilst at the centre.

Management reserves the right to refuse entry. Non-compliance with the Conditions of Entry may result in removal from the venue and future entry may also be refused.

• Enfield Aquatic Centre does not provide make-up lessons.
• Credits will be applied to family accounts for pool closures by Burwood Council, for students who have scanned their Membership Card on entry. 
• Credit may be requested for students who have missed three or more consecutive lessons due to major illness or injury, with provision of relevant doctors certificate and credit application form.
• There are no refunds for classes not attended nor are fees transferable. The only variation is in exceptional circumstances such as, serious illness or misadventure, and only for block lessons. In such cases, written evidence will be required to support the application which must be approved by the Centre Manager. 
• We ask that everyone is patient and respectful with staff and other customers at all times. 
• Booking into the incorrect level will result in my booking being cancelled.
• Learn to Swim and Squads instructors are subject to change and Enfield Aquatic Centre reserves the right to alter and consolidate class schedules where necessary. 
• Appropriate swimwear must be worn at all times whilst participating in lessons. Children who are not fully toilet trained must wear an aqua nappy whilst in the water. 
• Squad students 14 years and older attending squad lessons are permitted to attend without a responsible adult. 
• Students 15 years and under who attend Learn to Swim lessons, require adult supervision at all times. Students who are left unattended during Learn to swim lessons will be removed from the water immediately. 
• To avoid disruption and allow adequate learning timeframes prior to assessment periods, enrolment changes close in Week 5 of each term. 

• In order to obtain a Visit Pass or Membership, customers are required to complete an application form and provide the required details needed.
• Visit Passes and Memberships apply to the issued customer and cannot be used by anyone else.
• Valid concession cards must be presented for concession rates.
• Visit Passes and Memberships cannot be suspended or transferred.
• Extensions or Cancellations of Visit Passes & Memberships can be considered in instances of serious illness or injury. Supporting documentation must be provided for review by the Aquatic Centre Manager.
• 10 and 20 Visit Passes are only valid for 12 months from date of purchase.
• Monthly Memberships are only valid for 30 consecutive days from date of purchase.
• Seasonal Memberships are only valid for 6 consecutive months from date of purchase.
• Yearly Memberships are only valid for 12 consecutive months from date of purchase.
• 10 and 20 Fitness Programs Visit Passes are only valid for 12 months from date of purchase and can only be used to enter Fitness Programs Classes.
• 10 and 20 Commercial Programs Visit Passes are only valid for 12 months from date of purchase and can only be used to enter Commercial Program lessons.
• All fees and charges associated with Visit Passes and Memberships must be paid in full upfront.
• Any changes to services at the centre will not affect the validity of a Visit Pass and Membership.
• Membership cards must be presented to staff at reception or scanned at the appropriate access gate prior to entry into the centre.
• Cards are the full responsibility of the member. If a membership card is lost or damaged and requires replacement, a fee will be charged per replacement card according to Burwood Council's Fees and Charges.
• Burwood Council has the right to alter any terms and conditions of Visit Pass and Memberships to Enfield Aquatic Centre at its discretion.

Enfield Aquatic Centre reserves the right to cancel any membership and visit pass and request the return of the associated pass(es) at its discretion.

Do shower and wash thoroughly with soap before entering the pool.

Do ensure infants who are not toilet trained wear tight fitting swim nappies.

Do ensure infants use the toilet before using the pool and take them for regular toilet breaks.

Don't use the pool if you have had diarrhea in the last two weeks.

Don't drink, swallow or put water in your mouth as it may contain germs.

Don't change nappies beside the pool. Use the amenities and dispose nappies in the Nappy bins provided.